This course is designed for all leaders within Higher Education who are keen to improve their customer experience. First, you'll learn continuous improvement techniques and then coach your staff with the aim of improving processes.

This course is for anyone working on projects, change, or continuous improvement initiatives, looking to demonstrate the impact of changes.

This course is designed for leaders, managers, and teams looking to improve communication, team working and knowledge sharing, and to create an environment that empowers staff to take ownership for improvements.

The ‘Skills for Success’ series is a series of interactive online facilitated workshops, providing an insight into simple continuous improvement techniques which will engender success for you and your team.

We offer post-training virtual coaching and mentoring support to help you deliver your initial improvement projects through to a successful conclusion, with benefits realised.