You can:

Email the Finance Helpdesk at finance-helpdesk@strath.ac.uk 

Call us on +44(0) 141 548 4500

Although unlikely, if we cannot help with your query, we will suggest contacting Flywire Help and Support directly.

Flywire provides both local currency and sterling payment options, each with its associated foreign exchange (FX) rates at the time of payment. Comparing these rates to the Bank base rate via Google might not provide an accurate comparison, as there are additional factors to consider, like exchange rate differences and bank charges. To get the most accurate picture of your payment, check with your bank to understand the complete cost. If you require further clarification regarding this, you can reach out to Flywire.

Flywire may request you to choose another territory or payment method for the following reasons:

• Sanctioned Country: If you are attempting to make a payment from a country that is under sanction or restricted by international regulations, Flywire may not be able to process your payment using the selected territory or payment method.
• Unsupported Payment Method: Some payment methods or cards may not be available for certain countries due to local regulations or agreements. For instance, certain credit cards like Amex may have limited acceptance in specific regions.

The University no longer accepts payment by direct bank transfer.

You cannot pay by American Express through Flywire if your card is issued in the UK. American Express is available through Flywire for certain other countries.

A 3% surcharge will apply if the card payment falls under any of the following categories:

• The payment is registered to be paid from the UK, but the card used is not issued in the UK.
• The card is a company or corporate card, rather than an individual account.
• The card is a commercial card.

If you require further assistance with this please contact your local Flywire support team.

This is called Zero-Value Authorization, a common practice of card issuers/banks.

Also known as zero-amount authorization or pre-authorization, it is a practice in electronic payments where a nominal or zero-value transaction is temporarily processed to verify the validity of a payment card before the actual purchase or service usage.

During this type of authorization, no funds are deducted from your account. Instead, the primary purpose is to conduct a preliminary check, confirming that the payment card is active and possesses sufficient credit or funds.

Enter the verification code you have received from your card issuer and proceed with the payment.