Can you briefly describe which mental health, wellbeing, and counselling training course you attended?
8 week bespoke course on counselling skills for line managers.
Did we get the training brief right, and did the course meet your needs?
Absolutely. The course convener worked closely with us to agree the course content, and really seemed to understand our needs. She understood that we were not looking to train people to be counsellors, but instead to equip line managers with some core skills to bring back into the department, around active listening, empathy and an understanding of mental health issues they may encounter.
What were the main challenges or issues you were facing before using our training services?
We were experiencing high level of anxiety and stress in the workplace, which was impacting staff wellbeing. We wanted to take a proactive approach to tackling this.
What specific outcomes do you / your team hope to achieve as a result of attending the training course?
We wanted to train a small cohort of experienced line managers in counselling skills. We saw this as a way to build a culture within the Department where anxiety and mental health issues were destigmatised and there was a good level of awareness about how to support member of staff who might be experiencing these issues. We wanted to ensure our line manager were equipped, not to provide counselling to staff, but through day-today line management activity to properly support staff who may be struggling. That could be as simple as really actively listing during a one-to-one, or building trust and rapport so someone feels they are able to open up and explain what’s going on for them.
How would you compare our bespoke training services to others you've used or considered in the past?
I have been incredibly impressed with the offer and how responsive you have been to our needs.
Is there anything else you'd like to add about your training experience?
Just a big thank you to Pam, she has been amazing, so insightful, energetic and wise. I’ve loved every session and have learnt so much.
