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Customer Service Excellence (CSE)
Our standards & performance
Academic year 2023-24
Library
Academic year 2023-24
These figures are for the acaemic year September 2023 to August 2024.
During this time, there were 736,471 entries in to the Library building.
Enquiries
During summer vacation we responded to 18,177 enquiries in person by email and phone.
Resources
130 scanned extracts made available on Myplace
545 reading lists processed
1050 Inter-Library Loan requests fulfilled
3366 books and eBooks bought
Research & learning support
687 students signed up to 'Library Lounge: Getting Started with your Dissertation' sessions
6792 students self-enrolled in Academic Library Skills module (since July 2021)
619 students signed up to EndNote Reference Management sessions
576 one to one support sessions delivered
1119 students signed up to at least one of our 45 Skills Boost sessions.
eResources
3505 titles added to eJournal deals;
101,163 eBooks added to SUPrimo search;
3896 videos made available online;
353 digital theses added to SUPrimo.
IT Support
909 support tickets resolved
63 staff devices set up
6676 Professional Services tickets resolved
227 GADA devices provided.
Open Access
3348 full-text Open Access deposits
1,050,181 COUNTER_compliant downloads
11,512 validations.
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